At etpsonline.com, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your Products Descriptions before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issues with your order!
7 Day Returns Policy For B2C and 24 Hrs Returns Policy For B2B
Customers can contact us within 7 Days For B2C and 24 Hrs For B2B Products After receiving the item.
If you have received a defective or damaged item, the wrong size or the wrong product, Defective Product please contact us immediately at our Customer support team
How to Reach Us
Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
1. etpsonline.com Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when etpsonline.com is responsible for shipping the wrong item/ size.
Incorrect order(size of the item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 7 and 24 Hrs ( as Per B2C and B2B Order )of receiving the product for a partial refund of the product cost.
Satisfaction Guarantee *
Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 7 and 24 Hrs ( as Per B2C and B2B Order ) days of receiving the product to request a return. Our Customer Service team will provide you our return address. All return shipping fees are at customers’ own expense.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
PayPal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.